Terms of service
These Terms of Service (the "Terms") govern your access to and use of the Solera Labs website, online store, products, and services. The website and store are operated by OJJ GROWTH PARTNERS LLC ("Solera Labs," "we," "us," or "our").
By accessing the website or placing an order, you agree to these Terms. If you do not agree, do not use the website or place an order.
1. Eligibility and International Sales
You must be at least 18 years old and legally capable of entering into a binding contract to make a purchase.
We ship to customers in the United States and to many countries worldwide. Available destinations are those shown at checkout. We reserve the right to refuse, limit, or cancel an order for any destination we do not serve, or where shipping, sale, or import of a product is restricted by law.
Customs, Duties, and Import Charges. Orders shipped outside the United States may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges levied by the destination country. These charges are not included in the prices or shipping costs shown at checkout and are the responsibility of the recipient. Customs authorities may also open, inspect, or delay shipments, and delivery estimates do not include customs clearance time. If a shipment is refused at customs or abandoned by the recipient, any refund will be handled under Section 6.
Local Consumer Rights. If you are a consumer in the European Union, United Kingdom, or another jurisdiction that grants mandatory consumer protections, those protections apply to you regardless of Section 18 (Governing Law and Venue), and nothing in these Terms waives them.
2. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on the website with a revised effective date. Changes will apply prospectively unless applicable law permits otherwise.
3. Products and Availability
We make reasonable efforts to describe and display our products accurately. Colors, packaging, measurements, and other product details may vary slightly from what appears on your screen.
All products, promotions, discounts, and benefits are subject to availability. We may limit quantities, discontinue products, correct errors, or update product information at any time. If we discover a material pricing or product information error after you place an order, we may contact you for instructions or cancel the affected order and issue a refund.
4. Orders and Contract Formation
Product listings are invitations to submit an order and are not binding offers. When you submit an order, you offer to purchase the selected products and authorize us to charge the payment method provided.
We may accept or reject an order in our discretion, including because of product availability, suspected fraud, payment issues, inaccurate information, or shipping restrictions. An order is accepted when we send an order confirmation, charge your payment method, or ship the product, whichever occurs first.
You are responsible for providing accurate billing, shipping, contact, and payment information. Please review your order carefully before submitting it.
5. Prices, Taxes, and Payment
Prices are displayed in United States dollars unless stated otherwise. Applicable sales tax, shipping charges, and other charges will be shown during checkout before you complete your purchase.
You authorize us and our payment processors to charge the payment method you provide for the total amount shown at checkout. You represent that you are authorized to use that payment method.
We may use third party payment processors. Their services may be governed by additional terms and privacy policies. We remain responsible for customer service regarding orders placed directly through our website.
6. Shipping and Delivery
We ship to the delivery address provided during checkout. Delivery dates are estimates and are not guaranteed unless we expressly state otherwise. We are not responsible for delays outside our reasonable control, including carrier delays, customs clearance, and delays during peak periods.
You are responsible for entering a complete and accurate shipping address. If you provide an incorrect address, contact us promptly at info@solera-labs.com. We may attempt to redirect the shipment, but redirection cannot be guaranteed and additional carrier charges may apply.
Customs, Duties, and Import Charges. For orders shipped outside the United States, any customs duties, import taxes, VAT, GST, brokerage fees, or similar charges assessed by the destination country are not included in the amounts shown at checkout and are the responsibility of the recipient. Delivery estimates do not include customs clearance time. Customs authorities may inspect, hold, or delay shipments, and we have no control over those decisions.
Refused, Abandoned, and Undeliverable Shipments. If a shipment is refused by the recipient, abandoned at customs, held because import charges were not paid, or returned to us because the address was incorrect, incomplete, or otherwise undeliverable, we may deduct our actual, reasonable outbound shipping, return shipping, and handling costs from any refund, to the extent permitted by law. Any customs duties or import charges already paid to a destination country are not refundable by us. Where a package is destroyed or disposed of by customs rather than returned to us, we may be unable to issue a refund for the affected items.
If you believe a shipment has been delayed or lost in transit, contact us at info@solera-labs.com and we will work with the carrier to locate it.
Risk of loss and title pass to you when the order is delivered to the address you provided, except where applicable law requires otherwise.
7. Order Changes and Cancellations
To request an order change or cancellation, contact us within 12 hours after placing the order. We cannot guarantee that an order can be changed or cancelled after submission.
Once an order has shipped, it cannot be cancelled. You may request a return after delivery in accordance with Section 8.
8. Returns and Refunds
Unless a different policy is clearly disclosed for a specific product, you may request a return within 30 days after delivery. Before returning an item, contact us at info@solera-labs.com to obtain return instructions and authorization.
Returned products must be sent to:
OJJ GROWTH PARTNERS LLC
460 W 50 N OFC 05-140
Salt Lake City, Utah 84101-1050
United States
Unless the product is defective, damaged upon delivery, incorrect, or applicable law provides otherwise, you are responsible for return shipping costs. We recommend using a trackable shipping method because we are not responsible for returns lost in transit.
Returned products must be in the condition required by the return instructions. We may reduce or deny a refund for products that have been used, damaged, altered, or returned incomplete, except where prohibited by law.
After we receive and inspect an approved return, we will issue any approved refund to the original payment method, generally within 5 to 7 business days. Your financial institution may require additional processing time.
Nothing in this Section limits rights that cannot be waived under applicable law.
9. Promotional Codes and Offers
Promotional codes and offers may be subject to separate eligibility requirements, expiration dates, product exclusions, and other conditions disclosed with the promotion. Unless expressly stated otherwise, promotional codes cannot be combined, exchanged for cash, applied after an order is completed, or transferred.
We may reject or cancel the use of a promotion obtained or used through fraud, mistake, misuse, or violation of its disclosed conditions.
10. Intellectual Property
The website and its content, including text, graphics, logos, images, videos, product names, designs, and software, are owned by or licensed to Solera Labs and are protected by applicable intellectual property laws.
We grant you a limited, revocable, nonexclusive, nontransferable right to access and use the website for personal, lawful, noncommercial purposes. You may not copy, reproduce, distribute, modify, publicly display, sell, reverse engineer, scrape, or exploit any part of the website except with our prior written permission or as allowed by law.
11. Acceptable Use
You may not use the website to violate any law, infringe another person's rights, transmit malicious code, interfere with the website's operation or security, collect information without authorization, submit false information, commit fraud, or attempt to gain unauthorized access to any account or system.
We may suspend or terminate access to the website for conduct that violates these Terms or threatens customers, Solera Labs, or third parties.
12. Disclaimer of Warranties
To the fullest extent permitted by law, the website and services are provided on an "as is" and "as available" basis. Solera Labs disclaims implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement, except to the extent such warranties cannot legally be disclaimed.
We do not warrant that the website will always be available, uninterrupted, secure, or error free. Product warranties, if any, will be stated in the applicable product description or warranty documentation.
Some states do not allow certain warranty disclaimers, so parts of this Section may not apply to you.
13. Limitation of Liability
To the fullest extent permitted by law, Solera Labs and its owners, officers, employees, agents, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities arising from or related to the website, products, services, or these Terms.
To the fullest extent permitted by law, Solera Labs' total liability for any claim will not exceed the amount you paid to Solera Labs for the product or service giving rise to the claim during the 12 months before the event giving rise to liability.
These limitations do not apply to liability that cannot be limited or excluded under applicable law. Some states do not allow certain limitations of liability, so parts of this Section may not apply to you.
14. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Solera Labs and its owners, officers, employees, agents, and affiliates from claims, losses, liabilities, damages, and reasonable costs arising from your unlawful use of the website, your violation of these Terms, or your infringement of another person's rights.
This Section does not require a consumer to indemnify Solera Labs for Solera Labs' own unlawful, negligent, or willful conduct.
15. Third Party Services and Links
The website may contain links to or integrations with third party websites and services. We do not control and are not responsible for their content, availability, security, or practices. Your use of third party services is governed by their own terms and policies.
16. Privacy
Our collection and use of personal information are described in our Privacy Policy. By using the website, you acknowledge that you have reviewed the Privacy Policy.
17. Electronic Communications
You consent to receive order confirmations, receipts, notices, and other transactional communications electronically. You are responsible for keeping your email address current and ensuring that our messages are not blocked by spam filters.
Marketing communications are subject to any separate consent and opt out rights required by law.
18. Governing Law and Venue
These Terms and any dispute arising from or relating to these Terms, the website, or a purchase are governed by the laws of the State of Utah, without regard to conflict of law principles.
Any lawsuit arising from or relating to these Terms must be brought in a state or federal court with jurisdiction in Salt Lake County, Utah. You and Solera Labs consent to the personal jurisdiction and venue of those courts.
Nothing in this Section deprives a consumer of protections that cannot be waived under applicable law.
19. Force Majeure
We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, war, terrorism, civil unrest, labor disputes, transportation interruptions, carrier delays, government actions, utility failures, cyberattacks, epidemics, or supply shortages. This Section does not excuse obligations that cannot legally be excused.
20. Severability and Waiver
If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.
Our failure to enforce a provision is not a waiver of that provision or our right to enforce it later.
21. Assignment
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or transfer of the business, subject to applicable law.
22. Entire Agreement
These Terms, the Privacy Policy, the applicable product description, any checkout disclosures, and any policies expressly incorporated by reference constitute the entire agreement between you and Solera Labs regarding the applicable purchase or service.
If a specific checkout disclosure conflicts with a general provision of these Terms, the specific checkout disclosure controls with respect to that transaction to the extent permitted by law.
23. Contact Information
OJJ GROWTH PARTNERS LLC
460 W 50 N OFC 05-140
Salt Lake City, Utah 84101-1050
United States
Email: info@solera-labs.com